Spring Lam
Customer Success Leader
Hey there,
I’m Spring, and I’m on a mission to transform the world of customer success, one client at a time. With over 6 years in Customer Success, I’ve driven measurable results through helping enterprise clients unlock value in leveraging MarTech, SaaS, AI, and Marketplace solutions. Over the course of my career, I’ve managed portfolios exceeding $2.4M ARR, consistently achieving top-tier results in revenue growth, client retention, and product adoption with my book of business.
My Philosphy
People are at the heart of my approach to customer success. I believe that by fostering genuine connections and understanding each client’s unique challenges, we can achieve remarkable outcomes. Click below to hear what my clients have thought about our time together.
Accomplishments
Drove 200% in ARR growth of top scale accounts, moving them to enterprise level spend within a year of account management.
Supported implementation of customer management tool to develop a scaled account management strategy, increasing platform utilization by 25% and reducing churn rate by 10%.
Cultivated 120+ retail partnerships in the Northeast, driving 10% QoQ revenue growth and optimizing vendor processes to reduce cancellations by 20%.
Launched profitable operations in 2 new markets within 6 months, securing $17M in Series B funding and increasing profit margins by 10% through vendor negotiations.
Developed 150+ restaurant partnerships across 5 markets, sustaining 38% profit margins and $25M annual revenue while spearheading new market launches.